Privacy policy
At PAWZA, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our store.
By using our website, you agree to the practices described in this policy.
🧾 2. Information We Collect
When you interact with PAWZA, we may collect the following types of data:
🛒 Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number (if provided)
💳 Order Information
- Products purchased
- Payment confirmation (we do NOT store full card details)
- Order history
🌐 Technical Data
- IP address
- Browser type and device information
- Cookies and usage data
🎯 3. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Deliver products to your address
- Send order confirmations and updates
- Provide customer support
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
We only collect data necessary for operating our business efficiently.
📦 4. Sharing Your Information
We do not sell your personal data.
However, we may share limited data with trusted third parties only when necessary:
- Payment processors (to complete transactions)
- Shipping and logistics providers (to deliver orders)
- IT and hosting services (to run our website)
- Legal authorities (if required by law)
All partners are required to comply with GDPR standards.
🍪 5. Cookies Policy
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Remember your preferences
- Enable shopping cart functionality
You can disable cookies in your browser settings, but some website features may not function properly.
🔐 6. Data Protection & Security
We take your data security seriously and implement:
- SSL encryption (secure connection)
- Secure payment gateways
- Restricted access to personal data
- Regular system monitoring
Despite our efforts, no system is 100% secure, but we continuously improve our protection measures.
⏳ 7. Data Retention
We keep your personal data only as long as necessary:
- Order data: up to 10 years (legal tax requirements in Germany)
- Customer support data: as long as needed to resolve inquiries
- Marketing data: until you unsubscribe or request deletion
⚖️ 8. Your GDPR Rights
As a user in the EU, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing of your data
- Object to data processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us via email.
📧 9. Contact for Privacy Requests
If you have questions or requests regarding your data:
📩 Email: [your support email]
We will respond as quickly as possible, usually within a few business days.
🌍 10. Third-Party Services
We may use third-party tools such as:
- Payment providers (e.g., Stripe, PayPal, Shopify Payments)
- Analytics tools (e.g., Google Analytics)
- Email marketing platforms
These providers have their own privacy policies and comply with GDPR where applicable.
🔄 11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The updated version will always be posted on this page with the revised date.
❤️ 12. Final Statement
At PAWZA, trust is at the core of everything we do.
We are committed to protecting your data and ensuring a safe, transparent, and respectful shopping experience for you and your pet.