Shipping policy

At PAWZA, we aim to deliver your pet’s calming products as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered within Germany, the EU, and internationally.

We work with trusted logistics partners to ensure smooth and reliable delivery.

⏳ 2. Order Processing Time

All orders go through a preparation stage before shipping:

Processing time: 1–3 business days
Orders are prepared, quality-checked, and packed during this period
You will receive an email confirmation once your order has been shipped

Please note that processing time is separate from delivery time.

🚚 3. Delivery Times

Estimated delivery times vary depending on your location:

🇩🇪 Germany

5 – 10 business days

🇪🇺 European Union

5 – 12 business days

🌍 International Orders

7 – 15 business days (varies by country and customs)

Delays may occur due to customs inspections, holidays, or carrier issues.

📦 4. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

Destination country
Order weight and size
Ongoing promotions (free shipping offers may apply)

Any applicable shipping fees will always be clearly displayed before payment.

🔍 5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can use this tracking number to follow your package in real time until it arrives at your doorstep.

If tracking information is not immediately active, please allow 24–72 hours for updates.

📍 6. Delivery Process

Orders are delivered to the shipping address provided at checkout
Please ensure your address is correct to avoid delays or lost packages
If a package is returned due to incorrect address, reshipping fees may apply

If no one is available at delivery, the carrier may:

Leave the package in a safe place
Attempt re-delivery
Or hold it at a local pickup point

⚠️ 7. Delays & External Factors

While we aim for fast delivery, some delays may occur due to:

Customs clearance procedures
High seasonal demand (holidays, sales periods)
Weather conditions or carrier disruptions
Public holidays in transit countries

PAWZA is not responsible for delays caused by external logistics providers.

📦 8. Lost or Missing Packages

If your package appears delayed or missing:

First check your tracking link
Contact the shipping carrier
Then contact our support team if needed

We will assist you in locating your order and resolving the issue as quickly as possible.

🔄 9. Incorrect Address Policy

It is the customer’s responsibility to provide a correct shipping address.

We are not responsible for:

Orders shipped to incorrect addresses provided by the customer
Delays caused by missing or incomplete address details

If an order has not yet shipped, we may be able to update the address upon request.

❤️ 10. Our Commitment

At PAWZA, we understand that your pet’s comfort matters. That’s why we work to ensure every order is shipped safely, tracked clearly, and delivered as quickly as possible—so your pet can feel calm without delay.