Terms of service

These Terms of Service govern your use of the PAWZA website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

PAWZA operates in compliance with applicable German law and EU consumer protection regulations.

🛒 2. Eligibility to Use the Store

To use our website and make purchases, you confirm that:

You are at least 18 years old, or using the site under parental supervision
You have the legal capacity to enter into binding contracts
All information provided is accurate and complete

We reserve the right to refuse service if these conditions are not met.

🐾 3. Products & Descriptions

At PAWZA, we specialize in pet anxiety and calming solutions.

We strive to ensure all product descriptions, images, and information are accurate. However:

Minor variations in packaging or appearance may occur
Product results may vary depending on the pet
We do not guarantee identical results for every animal

All products are intended for general pet wellness support and are not a substitute for veterinary treatment.

💳 4. Pricing & Payments

All prices are displayed in EUR (€) unless stated otherwise
Prices may include or exclude VAT depending on legal requirements
We reserve the right to change prices at any time without prior notice

Payments are processed securely through third-party payment providers. We do not store full payment card details.

📦 5. Orders & Acceptance

When you place an order:

You receive an automatic confirmation email
This confirmation does not constitute final acceptance
The contract is only completed once the order is shipped

We reserve the right to cancel or refuse orders in case of:

Product unavailability
Suspicious or fraudulent activity
Pricing or technical errors

🚚 6. Shipping & Delivery

Processing time: 1–3 business days
Delivery time: typically 5–12 business days (varies by region)
Tracking information is provided when available

Delays may occur due to customs, logistics, or external carriers. PAWZA is not responsible for delays outside our control.

🔄 7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Under EU law, customers have the right to withdraw from their purchase within 14 days of delivery.

Some items may be excluded from returns for hygiene or safety reasons (e.g., opened supplements or used sprays).

⚠️ 8. Product Disclaimer

PAWZA products are designed to support pet comfort, relaxation, and behavioral balance.

However:

They are not veterinary medicines
They are not intended to diagnose, treat, or cure medical conditions
If your pet has health issues, consult a licensed veterinarian

🔐 9. Intellectual Property

All content on this website, including:

Brand name PAWZA
Logos
Product descriptions
Images and graphics

are the property of PAWZA and may not be copied, reproduced, or used without permission.

🚫 10. Prohibited Use

You agree not to:

Use the website for illegal or fraudulent purposes
Attempt to hack, damage, or disrupt the website
Copy or resell our content without permission
Provide false or misleading information

⚖️ 11. Limitation of Liability

PAWZA is not liable for:

Indirect or incidental damages
Delays caused by third-party logistics
Misuse of products by the customer
Reactions outside of intended use

Our liability is limited to the value of the purchased product.

🌍 12. Data Protection

Your personal data is handled according to our Privacy Policy, in compliance with GDPR regulations.

🔁 13. Changes to Terms

We reserve the right to update these Terms of Service at any time. Updates will be posted on this page, and continued use of the site means you accept the changes.

📩 14. Contact Information

For any questions regarding these Terms contact us via contact page

❤️ 15. Final Statement

PAWZA is built on trust, transparency, and care for pets.
By using our store, you agree to support a safe and responsible shopping experience focused on improving pet wellbeing.